Frequently Asked Questions
Occasionally our customers will have questions, we get it. Almost all of the answers can be found below. But if you still have questions we can be reached by emailing us directly at firstname.lastname@example.org.
What shirt brand do you print on?
All Black Vibe Tribe standard t-shirts are printed on Bella + Canvas brand tees, unless otherwise stated.
What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We use both screen printing and heat transfer processes.
Will the designs fade?
Black prints tend to fade, but will still hold up for lots of wear and washes. Washing instructions are found on the tag of each shirt or keep reading below.
Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:
- Wash inside out with cold water with similar colors using a gentle cycle.
- Tumble dry low or hang-dry.
- If ironing is necessary, iron inside-out on the lowest setting.
- Avoid using bleach and do not dry clean.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. We do accept PayPal as a form of payment.
How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 5-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
During holidays or times of high demand, orders will take 10 - 15 business days + to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent once your order has left our facility.
How much does shipping cost?
It depends on your location and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your location, and press the “update total” button.
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES.
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at email@example.com for further information.
All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.
Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order 24 hours after placing it. After that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting. Please contact us at firstname.lastname@example.org for any questions regarding your order.